FAQs

We're Listening

Hello Health understands that the Australian market is different than the US market. By bringing its popular software to Australia and addressing the importance of clinic data and workflow continuity, the Hello Health EMR, Practice Management System and Patient Connect will all be tailored to fit the needs and reality of Australian practitioners.

Hello Health has already met with many Australian experts to make data migration seamless, working with practices throughout the process to ensure their reality is taken into consideration and the platform fits their needs from implementation to services and support.

How much experience does Hello Health have providing EMR technology to GPs?

Hello Health has over 10 years of experience providing practitioners with a secure cloud-based platform.

What computer equipment will my practice need?

As Hello Health is a cloud-based platform, all you need is a computer and an Internet connection. As a rule of thumb, if you can watch YouTube videos, you can run Hello Health. There are no expensive servers to buy and maintain, and our customer support team is always happy to assist.

How secure is Hello Health?

Both practitioners and patients are naturally concerned with privacy and confidentiality of healthcare information. Hello Health uses the highest-level SSL (Secure Socket Layer) encryption and is fully HIPAA-compliant. Unlike e-mail, which relies on multiple file servers distributed across the Internet, we use a single, centrally-managed secure database for all provider-patient communications, which is located in Australia. Access to patient health and personal information is restricted to the patient and his/her care providers.

Will my data be stored in Australia?

Yes.

Will the platform be fully integrated with Medicare?

Yes.

Is the platform adaptable to meet my clinic's needs?

The Hello Health platform is adaptable to suit your clinic's workflow. The implementation team reviews your existing practice model and makes recommendations on the best way to transition to our solution. We can transport your practice’s information from your current patient management software into Hello Health.

Will I need a third-party application for appointment bookings?

No. Hello Health's Practice Management System has integrated scheduling. It has everything you need to manage your practice efficiently and securely, without the need for third party applications. You can customise views, export your daily calendar, colour code your visits, search based on specific criteria and get automatic online reminders for activities related to your practice. This can also be shared with your patients, at your discretion.

Can my patients message the clinic via the Patient Connect?

At the practice’s discretion, patients can sign in to the Patient Portal and send messages directly to their practice. You have the ability to determine on either answering all messages yourself or having staff (eg nurse) triage questions. All messages are linked to the patient's record and data is stored within the platform for audit and reporting purposes.

What can my patients and/or carers access via the Patient Connect?

Patients and/or carers have access to many features through the patient portal. At the discretion of the practice, they can schedule appointments, alleviating influx of calls to the clinic, and review their lab reports online. They can also access their doctor's visit notes, send secure messages via e-mail format and request prescription renewals online. These features are included in the Patient Connect to allow for better practice-patient relationships and empower patients through modern technological tools. They also provide a competitive edge for clinics and allow for secure communications within the platform.

How secure is the Patient Connect?

The Patient Connect is as secure as the rest of the Hello Health platform, as it is held to the same standards. Hello Health uses the highest-level SSL (Secure Socket Layer) encryption and is fully HIPAA-compliant. Unlike e-mail, which relies on multiple file servers distributed across the Internet, we use a single, centrally-managed secure database for all provider-patient communications, located in Australia.

Do you currently offer e-prescribing?

Yes, the Hello Health platform has the capability to offer e-prescribing. This feature will tie in with the Australian platform’s readiness, becoming available as the platform develops further.

Do you have a customer service team to answer questions along the way and after a sale?

Hello Health prides itself on its great live support service for its US and Kuwait customer base. The company has the same in place for Australia with local staff trained to provide information and support through the transition, implementation and after go-live support you will need.

We're Still Listening!

Hello Health’s Australian team is hosting workshops around the country!

If you have a question or would like to contribute to the development of this new platform, please contact our Australian team.

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